Privacy Policy

Thor Productions Pty Ltd
Last updated: 2026

This is the Privacy Policy of Thor Productions Pty Ltd ACN 097 982 897 (“we”, “us” or “our”).

We are committed to protecting the privacy of visitors to our website www.thorproductions.com.au (“you” or “your”) and complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), including the Notifiable Data Breaches (NDB) scheme.

This Privacy Policy explains how we collect, use, disclose and manage your personal information.

Our website and services are also governed by our Terms & Conditions, which can be accessed here:
https://thorproductions.com.au/terms-conditions-thor-productions/

The kinds of personal information we collect

The types of personal information that we may collect include (but are not limited to):

  • your name and contact details including phone numbers, address and email address

  • information you provide when making an enquiry or requesting services

  • information you voluntarily provide which may include location or demographic information

  • payment or billing information where required for the provision of services

  • information about how you found or were referred to our services

  • technical information collected when you use our website, including IP address, browser type, device information and pages visited.

How we collect personal information

We may collect personal information in a variety of ways including when:

  • you contact us with a question or enquiry

  • you request a quote or engage our services

  • you communicate with us via email or other channels

  • you visit or interact with our website.

Where practicable we collect personal information directly from you. In some circumstances we may also receive information from third parties such as referral partners or service providers.

Website Analytics and Cookies

Our website uses Google Analytics, a web analytics service provided by Google, to help us understand how visitors interact with our website and improve website performance.

Google Analytics may collect information such as your IP address, browser type, device information, pages visited and the time and date of visits. This information is typically collected through cookies and similar technologies.

Our website may also use other cookies or similar technologies provided by WordPress, website plugins, embedded content or third-party services to support website functionality, security and performance.

You can control or disable cookies through your browser settings.

For more information about how Google collects and processes data through Google Analytics, please refer to Google’s Privacy Policy.

By continuing to use our website, you consent to the use of cookies as described in this Privacy Policy.

The purposes for which we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

  • providing our services to you

  • communicating with you about enquiries, quotes or projects

  • operating and improving our website and business operations

  • responding to questions, requests or complaints

  • improving the quality of our services

  • sending marketing or promotional communications where you have consented to receive them.

Disclosure of personal information

Subject to our confidentiality obligations, we may disclose relevant personal information to:

  • service providers who assist us in operating our business, including website hosting, analytics, accounting, legal and business services

  • email service providers for the purpose of sending newsletters or marketing communications where consent has been provided.

We may also disclose personal information where required or authorised by law, including where disclosure is necessary to comply with a legal obligation or court order.

Overseas disclosure of personal information

Some third-party service providers we use, such as website hosting providers, analytics providers or email service providers, may store or process information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure that those providers handle personal information in accordance with applicable privacy laws.

Opting out of marketing communications

From time to time we may send newsletters or marketing communications about our services.

You may opt out of receiving these communications at any time by contacting us or by using the unsubscribe link included in marketing emails.

Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include secure systems, access controls and the use of reputable service providers.

Access, correction and updating personal information

You may contact us to request access to, correction of or updates to your personal information.

Unless restricted by law or confidentiality obligations, we will take reasonable steps to provide access within a reasonable timeframe.

Examples of situations where access may be refused include where:

  • providing access would be unlawful

  • access would pose a serious threat to the safety of an individual or the public

  • access would unreasonably impact the privacy of others

  • access would prejudice action in relation to unlawful activity

  • access would reveal commercially sensitive information.

If you request correction of personal information we will correct the information or, where appropriate, record your request for amendment.

We will not charge you to make a request for access to your personal information, although reasonable administrative costs may apply for providing access.

Requests may be made by contacting us at: mail@thorproductions.com.au

Data Breaches

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required under the Notifiable Data Breaches scheme.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Complaints and contact details

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may contact us using the details below or through our contact page.

Email: mail@thorproductions.com.au

We will endeavour to respond to complaints within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance:

https://www.oaic.gov.au/privacy/privacy-complaints

Related Information

For information about our services and typical production pricing, please visit our video production pricing page:
https://thorproductions.com.au/video-production-pricing/